Terms and conditions

Last Updated: 27-07-2026

Welcome to Dune Marshal. These Terms & Conditions (“Terms”) govern your access to and use of https://dunemarshal.com and the purchase of products offered through our website. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue using our website.

1. About Dune Marshal

Dune Marshal is an online footwear brand offering premium-quality shoes and fashion accessories designed for style, comfort, and durability. Our products are available for customers across India through our official website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
• You are legally capable of entering into a binding agreement under the laws of India.
• All information provided by you is accurate and complete.

3. Products & Product Information

We strive to display our products as accurately as possible. However:

• Product images are for illustration purposes only.
• Actual product colour may vary slightly due to lighting, photography, or screen settings.
• Minor variations in stitching, texture, finish, or colour may occur.
• Product specifications, pricing, and availability are subject to change without prior notice.

4. Product Care

To maintain the quality and durability of your footwear:

• Store shoes in a cool and dry place.
• Avoid prolonged exposure to water, moisture, or direct sunlight.
• Clean using a soft cloth or suitable shoe care products.
• Follow the care instructions provided with the product.

Dune Marshal shall not be responsible for damage resulting from improper usage, storage, or maintenance.

5. Pricing & Payments

• All prices are displayed in Indian Rupees (INR).
• Prices are inclusive of applicable GST unless otherwise stated.
• We reserve the right to modify product prices at any time without prior notice.
• Payments must be completed through our approved and secure payment gateways before orders are processed.

6. Order Confirmation

All orders placed through our website are subject to:

• Product availability
• Payment verification
• Order acceptance by Dune Marshal

We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, suspected fraud, or any other legitimate reason. If payment has already been made, the applicable amount will be refunded according to our Refund Policy.

7. Shipping & Delivery

• We deliver across India through trusted logistics partners.
• Estimated delivery timelines are provided for convenience and may vary depending on location.
• Delivery delays caused by weather conditions, courier issues, public holidays, or circumstances beyond our control shall not make Dune Marshal liable.
• Risk of loss or damage passes to the customer upon successful delivery.

8. Returns & Exchanges

Customer satisfaction is important to us.

Returns or exchanges are accepted only under the following conditions:

• You received a damaged product.
• You received the wrong item.
• The product has a manufacturing defect.
• The return request is raised within 48 hours of delivery.
• The product is unused, unworn, and returned with original tags, packaging, invoice, and accessories.

Returns may not be accepted if:

• The product has been worn or used.
• Tags or original packaging are missing.
• The return request is made after the specified time period.
• The product has been damaged due to misuse or improper care.

9. Order Cancellation

Customers may request cancellation before the order has been packed or shipped.

Once the order has been dispatched, cancellation requests cannot be accepted. However, customers may refuse delivery if applicable under our Return Policy.

Dune Marshal reserves the right to cancel any order due to stock issues, pricing errors, payment verification failure, or suspected fraudulent activity.

10. Refund Policy

Approved refunds will be processed to the original payment method.

• Refund processing may take 7–10 business days after the returned product passes quality inspection.
• Shipping charges (if applicable) may not be refundable.
• Refund approval is solely at the discretion of Dune Marshal after inspection of the returned product.

11. Intellectual Property

All content available on this website, including but not limited to:

• Dune Marshal logo
• Product images
• Product descriptions
• Website design
• Graphics
• Videos
• Text
• Icons

are the exclusive property of Dune Marshal and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. User Responsibilities

By using our website, you agree that you will not:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Upload malicious software or harmful code.
• Misuse or interfere with website functionality.
• Copy or reproduce website content without permission.

13. Limitation of Liability

To the fullest extent permitted by law:

• Dune Marshal shall not be liable for indirect, incidental, special, or consequential damages.
• Our total liability shall not exceed the value of the product purchased by the customer.
• We are not responsible for delays caused by third-party logistics providers or events beyond our reasonable control.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising out of the use of this website shall be subject to the exclusive jurisdiction of the competent courts of [Your City, State], India.

16. Changes to These Terms

Dune Marshal reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

Continued use of the website following any changes constitutes your acceptance of the revised Terms.

17. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Dune Marshal

Website: https://dunemarshal.com

Email: support@dunemarshal.com