Last Updated: 27-07-2026
At Dune Marshal, customer satisfaction is our priority. This Refund & Cancellation Policy explains the terms under which you may cancel an order, return an eligible product, or request a refund for purchases made through https://dunemarshal.com.
Order Cancellation
You may request to cancel your order before it has been packed or shipped.
- Orders that have already been dispatched cannot be cancelled.
- If your order has already been shipped, you may refuse to accept the delivery where applicable.
- Dune Marshal reserves the right to cancel any order due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity. In such cases, a full refund (if applicable) will be processed to the original payment method.
Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during transit
- Defective due to a manufacturing issue
- Incorrect or different from what you ordered
Please contact our customer support team within 48 hours of receiving the product.
To process your request, please provide:
- Order Number
- Clear photographs or videos of the product
- Images of the original packaging
- A brief description of the issue
Once verified, we will arrange a replacement or refund, depending on product availability and the nature of the issue.
Returns & Exchanges
Returns or exchanges are accepted only if:
- The product is unused and unworn.
- All original tags, packaging, accessories, and invoice are intact.
- The return request is raised within 48 hours of delivery.
- The returned product passes our quality inspection.
Returns or exchanges will not be accepted for:
- Used or worn footwear
- Products damaged due to misuse, improper care, or normal wear and tear
- Products returned without original packaging or tags
- Requests made after the eligible return period
Product Appearance
We make every effort to display our products as accurately as possible. However, slight differences in colour, texture, or finish may occur due to lighting conditions, photography, or screen settings. Such minor variations shall not be considered defects.
Refund Policy
Once your return or cancellation request is approved, your refund will be processed to the original payment method.
- Refunds are typically processed within 7–10 business days after approval.
- Processing time may vary depending on your bank or payment service provider.
- Shipping or delivery charges (if applicable) are generally non-refundable unless the return is due to our error or a defective product.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- The product has been used or worn.
- The product has been damaged due to improper handling or care.
- The return request does not meet the eligibility criteria.
- The returned item fails our quality inspection.
Contact Us
For any questions regarding cancellations, returns, or refunds, please contact our customer support team.
Dune Marshal
Website: https://dunemarshal.com
Email: support@dunemarshal.com