Shipping & Delivery

Shipping & Delivery

At Dune Marshal, we are committed to delivering your footwear quickly, safely, and in perfect condition. Every order is carefully inspected, packed, and shipped through our trusted logistics partners to ensure a seamless shopping experience.

Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festive seasons, sale events, or high-demand periods, order processing may take slightly longer.

Shipping Across India

We proudly deliver across most locations in India through reliable courier partners.

• Delivery Time: 3–7 Business Days
• Remote Locations: 5–10 Business Days
• Delivery timelines may vary depending on your city, courier availability, and unforeseen circumstances.

Shipping Charges

• Free Shipping on eligible prepaid orders across India.
• Shipping charges, if applicable, will be displayed during checkout before payment.
• Additional charges may apply for certain remote or difficult-to-service locations.

Order Tracking

Once your order has been shipped, you will receive:

• Order confirmation email
• Shipping confirmation email
• Tracking ID / AWB Number
• Courier partner details

You can track your shipment using the tracking link shared via email or SMS.

Packaging

Every pair of Dune Marshal shoes is packed with care to ensure it reaches you in excellent condition.

Our packaging is designed to:

• Protect the product during transit
• Maintain product quality
• Deliver a premium unboxing experience

Delivery Attempts

Our courier partners will make multiple delivery attempts if the first attempt is unsuccessful.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the package may be returned to our warehouse.

Delivery Delays

While we strive to deliver every order within the estimated timeline, delays may occur due to:

• Weather conditions
• Public holidays
• Natural disasters
• Government restrictions
• Courier network issues
• Incorrect shipping address
• Remote delivery locations

Dune Marshal is not responsible for delays caused by circumstances beyond our reasonable control.

Address Accuracy

Customers are requested to provide accurate shipping details while placing an order.

Please ensure that your:

• Full Name
• Mobile Number
• Complete Address
• Landmark
• PIN Code

are correct to avoid delivery delays or failed deliveries.

Damaged Package

If you receive a package that appears damaged or tampered with:

• Take clear photographs before opening the package.
• Contact our customer support within 48 hours of delivery.
• Share your Order ID along with the photographs for quick assistance.

Missing or Incorrect Items

If your order is incomplete or contains an incorrect product, please notify us within 48 hours of delivery.

Our support team will investigate the issue and arrange a suitable resolution as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please get in touch with us.

Dune Marshal

🌐 Website: https://dunemarshal.com

📧 Email: support@dunemarshal.com